Those are of course just a bunch of excuses, where the root of the problem is just as you said, people abusing our return policy. So they may not have as much time to inspect an item. Which has a large volume of people flowing in and out of it.
I also have to imagine they're getting a large amount of stuff from the King of Prussia store just down the road. For a store like Conshohocken, they are also having things sent to them from different REI's to be put in the garage sale. We only know what we're told, and what we see. It does bum me out, as I feel like the great return policy should only be used in the actual cases you explained, but I find from my near weekly garage sale visits that it's often abused. A kids jacket that will have stains and clearly has been worn for the majority of the winter then gets a little tear on the back or arm (likely from a kid playing in a tree or something basic) and it's at the garage sale. I notice the same thing with clothing and gear, particular kids clothes, where people abuse the return policy. And then there often are shoes, more typically Hokas or other road running shoes, that you can very obviously tell have had a couple hundred miles out on them. Some of the return tags will say "brand new, customer didn't like style" or something on them even. So I guess some returns are accepted regardless of the rules. I live right by the permanent garage sale in Conshohocken, Pennsylvania and I regularly find brand new shoes there and very used shoes there.
Interesting that is what the rules technically are.
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